Category: Podcast
In the latest episode on Knowledgebase Ninjas podcast, we have Isa De Abreu sharing how documentation can act as a customer success tool. She also reflects on some interesting metrics they put in use at Nexudus to keep the knowledge base up to date.
“My tech writing professor in my master’s program was one of the people that helped me grow the most because he was so demanding. “
Passo uno/about/ by Barcelona-based tech writer, Fabrizio Ferri Benedetti
Ask away. Ask as many questions as possible until you’re 100% sure. And connect with loads of people, as much as you can, because everyone will help you paint a better picture of the users we’re serving, and your documentation will be better if you know who you’re talking to.
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