Frequently Asked Questions

• What is a team account?

  A team account is anyone in your project who is assigned a contribution role such as “Owner”, “Editor”, etc., to manage your project.

• What is a reader account?

  A reader account is anyone who is given access to the private project just to read the content after logging in. Reader account is applicable only to the private knowledge base. For public projects (accessible on the internet, like a product Knowledge Base), anyone can access it without a reader account.

• What is a project?

  You can think of a project as a complete Knowledge Base (public or private). A project can have team accounts, a custom domain, readers (if private project), its branding, logo, and so on. Document360 allows you to have multiple projects.

  For Instance, you may have one or more public-facing projects (your product Knowledge Base for each product) and one or more private projects (engineering team documentation, employee handbook, etc). Please note, the pricing above is per project.

• What is a workspace?

  Document360 allows you to have multiple workspaces for your projects. One of the common use cases for this is to maintain different workspaces for your documentation to support different products or projects. With workspaces, you can organize your content for each product or project separately, without any confusion or clutter.

  For example, you could have a workspace for your accounting software product, another workspace for your customer relationship management (CRM) software product, and yet another workspace for your human resources (HR) software product. This way, you can maintain distinct documentation for each product and ensure that team members are focused on the relevant information for each workspace.

• What is a private Knowledge Base?

  Private Knowledge Base is only accessible by people (readers) who are given access to. Example: your employees or private customers. In some of the use cases, you have an internal employee handbook with all standard operating procedures accessible only to your employees. You have a health care software product, and the product Knowledge Base is available only to your private customers.

• What happens if my credit card transaction fails?

  Your account email will be notified after each failed payment. Payments may be retried up to 4 times within the next month. After these attempts, if the payment still fails, your account will be locked for 30 days. After the 30 days lock period, if the payment still fails, your account will be permanently deleted.

• Do you have monthly and yearly billing options?

  Yes! We offer both monthly and yearly billing options. The yearly billing option is always cheaper (an estimated 33% discount).

• Can we pay via Invoice & Bank Transfer?

  Yes. You can pay via Invoice/Purchase order and bank transfer for any annual plan.

• Can I select additional features as Add-ons?

  Yes, you can select additional features from higher plan if you need those features for your current plan, you can either buy those add-ons from the Document360 portal or you can contact support to offer you a custom bundle at (support@document360.com) except mixed knowledge base.

• What is data storage?

  Data storage is the amount of disk capacity available as part your plan to store your knowledge base project artifacts such as files, images and videos. This storage excludes the storage needed for storing your articles, article versions, categories, and project versions.