Customer
knowledge base
Create a customer self-service knowledge base to increase your customer satisfaction. Suitable for hosting FAQ pages, user manuals, product documentation.
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of customers tries to solve their problem on their own.
of customers search on a company’s online resources.
of customers could seek contextual in-app help.
Benefits of customer knowledge base
Building a customer knowledge is easy with Document360. Create a self-service knowledge base to empower your customers and serve them 24/7.
Enable customer-self service
Enable your customer to solve issues on their own using self-service.
Use as marketing channel
Use your customer knowledge base as marketing channel to drive organic traffic.
Improve customer satisfaction
Serve your customer with care and offer concierge experience.
Reduce support cost
Reduce the workload of your customer support agents.
Offer 24/7 support
Offer customer support anytime, any device, anywhere catering to their needs.
Reduce customer wait times
Deflect customer support calls and tickets as customers get quick response.
FAQ pages
- Build custom FAQ page to match your brand.
- Enable smart search for instant answers to your queries.
- Deflect frequently asked customer support tickets.
- Enable customers to acquire knowledge through self-service
“Due to Document360’s set of features, available integrations, and customization abilities, we were able to create a documentation website which fully meets our and our customers’ needs.”
Nibu Thomas,
Director – Information Developer Group, Whatfix.
Product documentation
- Provide digital access to your product documentation.
- Publish interactive and engaging product feature documentation.
- Publish concise product release notes.
- Optimise your documentation to rank on top of search engine result pages.
10,000+ people from 80 countries building better customer experiences with Document360
User manuals
- Create How-to guides to troubleshoot an issue.
- Build step-by-step user instruction manuals.
- Provide detailed product information.
- Embed interactive visuals for better understanding.
Document360 in action
Take a look at one of our live customer knowledge base site.