Document360 – Smart alternative to Wix Answers
Document360 gives you all the features you need to drive a Self-service Knowledge base for your teams and customers.
Powering Knowledge base for companies like
Document360 VS Wix
Worried about Wix answers facing out their Knowledge management solution? Here’s why you should Switch to Document360.
| Features |
 |
Wix Answers |
|---|---|---|
| Ticket deflection | ✓ | × |
| Collaboration | ✓ | ✓ |
| Private hosting | ✓ | × |
| API platform | ✓ | × |
| Sandbox | Built-in(add-on) | × |
| API Documentation | Add-on | × |
| Editor | Markdown and WYSIWYG | WYSIWYG |
| Search | AI-powered | Limited |
| Customization | Advanced | Limited |
| Notification | Certain | Cluttered |
| Analytics | Both project and article level | Article level |
| Get Started |
User’s voice on Document360
100k+ Users Use Document360 Every Day
Source:
Ease of Use
Quality of Support
Ease of Setup
User Ratings
After reviewing a dozen knowledge base products, Document360 was the clear winner. Their amazing markdown editor and SEO features were unrivaled.
Matt Watson,
CEO, Stackify,
Awards & Recognition
Trusted by thousands of user in over 100+ countries
Why Companies choose Document360
Document360 enables you to streamline end-to-end Document editing, collaboration, sharing and securing your compliance and other critical information.
Search
Document360 includes a smart search engine that makes it easy for customers to find answers It uses advanced algorithms to provide relevant results.
In-app Assistance
Document360 provides customizable article widgets that can be embedded on a website. Allowing users to access knowledge base articles without leaving the page.
Editor
Users can select between Markdown and WYSIWYG editor. The user-friendly editor offers a range for features for editing and formatting.
Categorization
Document360 allows you to create hierarchical categories and subcategories to organize your content and make it easier for users to navigate.
Integration
Document360 integrates with a wide range of other tools, including Salesforce, Intercom, and Slack, to provide a seamless customer support experience
Analytics
Document360 provides detailed analytics to help you track how users are interacting with your knowledge base, including the most popular articles.
After reviewing a dozen knowledge base products, Document360 was the clear winner. Their amazing markdown editor and SEO features were unrivaled.
Document360’s efficient and convenient knowledge-base design has saved our company a lot of time that was previously wasted on the storage and retrieval of important documents.
Document360 has given us the customizability of a static site generator without the development, upkeep, or learning curve!
Document360’s ability to have document versions associated with software versions is a huge plus for any software project.
We have recently started to write our documentation in Document360. I have personally used it a lot the last few weeks and I am very satisfied so far. I think that it is a professional and polished product.
